Care you can trust
You want the highest quality people on your care team. Our people are carefully selected, screened and are fully qualified. They receive thorough training and ongoing support and mentoring from our practice governance unit.
With Centacare as your Support at Home provider, you’ll enjoy holistic care from people who are down to earth, friendly and love what they do. Whether it’s a weekly fitness class, a card game with mates or a helping hand with cleaning, gardening or shopping, we have a full suite of services that will help you live an active and independent life from the comfort of the home you love.
You want the highest quality people on your care team. Our people are carefully selected, screened and are fully qualified. They receive thorough training and ongoing support and mentoring from our practice governance unit.
As we age, our care needs change. From personal and clinical care to allied health to home maintenance and lawn mowing, we are a large provider with a full suite of services and can offer expertise in a range of areas.
Everyone has their own story that shapes who they are. Enjoy having your own dedicated Care Partner who listens, understands, advocates for you and supports you to make informed decisions about your care.
We support people from hundreds of locations across South East Queensland and offer social and community support activities from 10 bricks and mortar hubs. Chances are we have one near you!
Whether it’s a weekly fitness class, a card game with mates or a helping hand with cleaning, gardening, home maintenance or personal care – you know better than anyone what you need to keep ticking along at home. Maybe you’d like a hand to run errands or book and organise your appointments or perhaps one of our qualified physiotherapists, podiatrists, or occupational therapists can support your wellness goals? Maybe you’d like the opportunity to take a break from your caring role? No matter what your needs, we’ll take the time to understand what’s important to you, so we can support you in ways that suit and keep you enjoying the comforts of home.
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Centacare Support at Home clients can enjoy feeling relaxed and confident, knowing their care is in the very best hands with a Centacare Care Partner. Your Care Partner will be your main point of contact and will work closely with you to ensure the support you receive continues to meet your needs, preferences and goals. They’ll help plan and regularly review your care and coordinate any changes along the way - so you can continue living safely at home with supports that work for you.
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Do you have a tap that drips or a door that doesn't slide? Maybe you need a shower rail or a pathway to your clothesline? Whatever you need to feel safe and confident in your own home, our network of fully licensed handymen and tradespeople provide a complete, high quality service you can rely on.
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If you're over 65 years, or over 50 years for Aboriginal and Torres Strait Islanders, you can register with My Aged Care to find out if you are eligible for home care services. The government will advise you if you are eligible for subsidies and whether you will need to contribute to the cost of your services.
Find out moreFrom our support workers through to our trusted tradies, we carefully select and screen your care team so you’ll feel safe and well cared for every step of the way.
All of our support workers have completed or are working towards a Certificate III in Aged Care or Individual Support and receive thorough training as well as ongoing support and mentoring from our centralised practice governance unit.
Our goal is for you to receive high quality, consistent care. Our support workers undergo a National Police Check and receive regular refresher training in key areas such as medication assistance and infection prevention and control.
If you’re waiting on Support at Home funding, you may be eligible to receive interim government funding through the Commonwealth Home Support Program. Contact us to find out more.
On 1 November 2025, a simpler and more flexible program to help older Australians live independently and safely at home was launched by the Australian Government. The following changes took effect:
More information about each of these changes can be found in the Frequently Asked Questions section below.
Your existing arrangements will continue without interruption. These reforms are designed to improve your choice, transparency and quality of care, not reduce services. If you’re a Centacare client, our team will have contacted you to review your care plan, make sure your services still meet your needs, and explain any changes.
If you’re new to aged care and applying after 1 November 2025:
Who is eligible for Support at Home program?
There are three groups of people who will be eligible for an aged care assessment:
How do I apply for Support at Home program?
You’ll need to go through the new Single Assessment process to determine your care needs and edibility.
To find out more visit My Aged Care website or call the contact centre on 1800 200 422.
I receive Commonwealth Home Support Program funding (CHSP) – do I need to re-apply?
You do not need to apply and no re-assessment is needed if you have already registered and been assessed through My Aged Care.
If you have not been assessed, your service provider will advise you of the requirement to register and be assessed prior to the transition to Support at Home.
The Commonwealth Home Support Program (CHSP) will transition to Support at Home no earlier than 1 July 2027.
Contact My Aged Care on 1800 200 422, visit the Australian Government’s Support at Home website or call our friendly team on 1300 236 822
The government has developed guidelines to help Home Care Package recipients transition to Support at Home. Based on these guidelines you may be either a ‘Grandfathered’, a ‘Transitional’, or a ‘New’ participant.
If you were approved for your Home Care Package on or before 12 September 2024, you are considered a Grandfathered Participant. This means, from 1 November 2025:
If you were approved for a Home Care Package after 12 September 2024, you are considered a Transitional Participant. This means, from 1 November 2025:
If you are approved for aged care on or after 1 November 2025, you will enter directly into the Support at Home program as a New Participant. This means:
If your current Short Term Restorative Care Program commenced prior to 31 October 2025, you will continue to receive services under this program until your 8 week finish date.
If you started a Short Term Restorative Care Program from September 2025, you will remain on the STRC program with your existing terms and conditions. You will not transition to Support at Home.
If you were admitted to STRC prior to 31 October 2025 but your service delivery commenced on or after 1 November 2025, you will transition to the Support at Home Restorative Care Pathway.
Yes, if you were approved to enter home care before 31 October 2025 then you retain your current funding (classification) level. If you are reassessed, you will move to one of the eight new Support at Home classification levels, as explained in this booklet.
If you are formally reassessed for a new Support at Home funding classification, you will remain under the ‘no worse off’ principle forever, even once you are assigned your new package or classification level. This applies to all grandfathered participants, regardless of your income and assets.
No. The government has committed to a careful, planned transition that we have been entrusted to deliver. Existing clients will not be left without support, and we will work closely with you to ensure a smooth and positive experience.
If changes do affect the way your services are delivered, we will explain them clearly and support you every step of the way.
From 1 November 2025, the cost of services increased under the Support at Home program. This change was due to updated government rules on how providers like us can charge for package management and care management expenses.
Previously, under the Home Care Package program, management costs were charged separately as a percentage of your package value. The cost of your actual services was then deducted from the remaining package balance.
Under Support at Home, this structure changed:
Although the pricing may look different from what you’re used to under HCP, the new structure is designed to provide greater transparency, making it easier to see the full cost of your care, including administration, package management, and services.
For example, if a nurse comes to provide care, then the travel, administration and overhead costs will be included within the service price. So, while the rate for this service will seem higher, you will no longer pay for the associated package management costs separately. You will only be charged for a percentage of the services you actually receive, not a percentage of your entire package value.
Support at Home pricing makes it easier to see exactly how much care you have received and how much of your budget has been used.
These changes are in addition to existing Consumer Confidence Protections, which include:
Additionally, a Care Management Supplement equivalent to three hours of care management per quarter will be provided at $120 per hour ($360 per quarter), calculated daily based on the number of days in each quarter.
Participant contributions are paid by participants and are based on an assessment by Services Australia of their income and assets. Contributions will be different for each participant and will be based on:
Under Support at Home, you don’t need to manage a package budget yourself.
The government funds providers directly, and there is clear national pricing, so you know exactly what services cost.
You’ll still be involved in decisions about your care and will have more flexibility and information to choose services that suit you.
Yes. You have greater choice and control under the new system.
You can choose your care provider and may be able to change providers more easily if your needs or preferences change.
Care management and support planning is also more transparent and person-centred.
However, from 1 November 2025, you must receive all your Support at Home services from one provider to ensure coordinated care. For example, if you need help with personal care, meals and transport, one provider delivers all these services for you.
Your provider can also help you arrange any assistive technology and home modifications you may be approved for.
The Statement of Rights outlines core principles every participant is entitled to, including dignity, independence, safety, inclusion, and culturally appropriate care. These rights must be clearly demonstrated in how we engage with, care for, and support each participant every day, in every interaction.
Under the Aged Care Act 2024, every older person receiving care has important rights, including:
Everyone involved in aged care must act according to these principles:
You have the right to speak up. You can talk to your us, make a complaint, or contact the Aged Care Quality and Safety Commission for help by calling 1800 951 822. If you ever need support to make a complaint or find information, you can also call the Older Persons Advocacy Network (OPAN) on 1800 700 600.
The Supporter Framework clarifies who can legally act as a “supporter” or “representative” on behalf of a participant. Staff will need to understand who is authorised to receive information, make decisions, or support consent processes. This may involve checking documentation and recording who has legal authority.
A Registered Supporter is someone an older person trusts to help them understand information and communicate their decisions about aged care. This role does not give someone the power to make decisions for the older person, but rather to support them to make their own choices.
What does a Registered Supporter do?
Registered supporters may:
Supporters must always:
Aged care providers must continue to speak directly with the older person. A registered supporter may assist, but only at the older person’s direction, and can not make decisions on their behalf.
If someone was already listed as a regular or authorised representative in My Aged Care before 31 October 2025, they automatically became a registered supporter on 1 November 2025.
Under the new Aged Care Act, stronger protections are in place for whistleblowers, individuals who speak up about potential issues in aged care. This includes older people, their families or representatives, and aged care workers.
People can raise concerns:
Reports can be made in person, over the phone, in writing, or anonymously.
These protections mean:
If you’re having difficulty paying your contributions, you may be eligible for financial hardship assistance. You can apply for support with:
To apply, complete the Aged Care Claim for financial hardship assistance form (SA462) and send it to Services Australia. You must meet certain requirements, including having assets valued below 1.5 times the annual basic Age Pension ($44,811 as of March 2025).
From 1 November 2025, inform your Support at Home provider if you’re applying for hardship assistance so they can suspend fee collection while your application is assessed.
Change can be uncertain, but you’re not alone. We will walk with you through this journey and ensure that your care remains safe, respectful, and tailored to your needs.