Safeguarding children and vulnerable people

Our commitment to safeguarding children

Centacare is committed to the safety and wellbeing of all children and young people and we will treat them with respect and understanding at all times.

We will maintain a high standard of professional service to them and their families.

Our language and behaviour, interactions and decisions will always be guided by what is in the best interests of children and young people and for their protection from harm.

As part of our commitment to protecting children and young people, Centacare is legally required to report any suspected child abuse to the appropriate authorities, in the best interests of the child and the community.

Our safeguarding commitment to vulnerable people

Centacare is also part of the Archdiocese of Brisbane. The Archdiocese has zero tolerance for all forms of abuse and is committed to safeguarding everyone involved in its activities, ministries and services. We believe the safety and wellbeing of children and vulnerable people is paramount. Find out more about the Archdiocese approach to safeguarding.

At Centacare, we manage any safeguarding issues in accordance with our internal safeguarding policy and the following external resources:



If you have a safeguarding concern regarding a Centacare service, this should be reported to:

Phone: 1300 236 822

Email: [email protected]

Or you can complete the contact form on our website.

Reports about abuse, harm and other serious misconduct by Centacare, Catholic Early EdCare or Archdiocesan personnel can also be made to an independent external service, STOPline. Reports can be made to STOPline anonymously by phone, email or online.

Phone: 1300 304 550

Email: [email protected]

Visit the STOPline website

Anyone who has knowledge of criminal offending against a child or vulnerable person, by Centacare, Catholic Early EdCare, or Archdiocesan personnel, is strongly encouraged to report the matter directly to the Queensland Police Service.

If the situation is an emergency, or a child or adult is at immediate or life threatening risk contact 000.

If a child or adult is at risk of serious harm, contact the Queensland Police Service directly on Policelink 131 444.


Support available

If the information on this page has raised concerns for you, there are many services available that you can reach out to. This includes:

If a child or adult is at immediate or life threatening risk call 000.

If you or someone you know has experienced sexual abuse as a child in an institution or organisation, assistance may be available through The National (Child Sexual Abuse) Redress Scheme.