At Centacare, high quality client and child care is at the heart of all we do.
Our new Quality, Risk and Governance Framework ensures we match the commitment and care we are so well known for with professional expertise, rigour and consistent quality approaches.
Our goal is that the people we walk alongside are supported to achieve what matters to them most, with services that are safe, effective, person-centred and connected.
The framework describes the way we will work across five key areas to deliver the care we promise to our clients and children, while remaining committed to continuous improvement.
Key elements of the framework
Our goal is that the people we walk alongside are supported to achieve what matters to them most, with services that are safe, effective, person-centred and connected.
Eight guiding principles describe our expectations and the way we commit to working with clients and children, support networks, workers and partners.
The domains are five key areas in which we apply these principles.
The roles and responsibilities set out the ways everyone involved contributes to our goal.
The continuous improvement methodology describes the approach we take to always looking for ways to improve.