Supporting people to age well and enjoy life from the comfort of their home and community is at the heart of what we do. With significant changes coming in the way aged care services are funded from 1 July 2025, we’re committed to providing you with the information you need to make the most of the opportunities ahead.
It’s a new system for funding aged care services that brings together Home Care Packages and other funding programs. It is designed to improve aged care and help you live independently at home for longer. Under the new Support at Home program, there will be improved access to services, products, equipment and home modifications to help you remain healthy, active and socially connected to your community.
Support at Home will bring together current in-home aged care programs, including:
Current in-home aged care programs will continue to operate as usual until they transition into the new program.
The services and supports that will be included and brought together under the Support at Home program include support to live well at home and in the community including clinical services and therapies and visits to social and community hubs.
Do I need to re-apply?
You do not need to apply and no re-assessment is needed for Home Care Package recipients or those on the National Priority System; you will automatically transition to Support at Home from 1 July 2025 and keep the same level of funding to access services from the service list.
Will my funding change?
To ensure all Home Care Package recipients continue to receive the funding they need, the ‘no worse off’ principle has been introduced. You have peace of mind that your funding will not be reduced during the transition to the new system.
Who is eligible for Support at Home program?
There are three groups of people who will be eligible for an aged care assessment:
How do I apply for Support at Home program?
You’ll need to go through the new Single Assessment process to determine your care needs and edibility.
To find out more visit My Aged Care website or call the contact centre on 1800 200 422.
I receive Commonwealth Home Support Program funding (CHSP) – do I need to re-apply?
You do not need to apply and no re-assessment is needed if you have already registered and been assessed through My Aged Care.
If you have not been assessed, your service provider will advise you of the requirement to register and be assessed prior to the transition to Support at Home.
The Commonwealth Home Support Program (CHSP) will transition to Support at Home by 1 July 2027
Read more about the Support at Home program, visit the Australian Government’s Support at Home website or call our friendly team on 1300 236 822
To ensure all Home Care Package recipients continue to receive the funding they need, the ‘no worse off’ principle has been introduced. This ensures that your funding will not be reduced during the transition to the new system.
If you already access the HCP Program, you will move to Support at Home and keep the same level of funding to access services from the service list.
If you have Commonwealth unspent funds today, you will keep these funds for use under the Support at Home program.
The support at home program will replace Home Care packages and short-term restorative care program from 1 July 2025. The Commonwealth Home Support Program (CHSP) will merge with Support at Home from July 2027.
For Home Care Package recipients or those on the National Priority System, you will automatically transition to Support at Home on1 July 2025.
If you are new to aged care and would like to know more about Support at Home, visit My Aged Care website or call their contact centre on 1800 200 422.
If your application is successful. Your needs will be assessed and you will receive an individual support plan will be created with a summary of your goals, strengths and assessed needs. The plan will form the basis of your funding and the services you can receive.
For more information visit the Department of Health’s website or call us on 1300 236 822.